FAQ & Support

Whether you’re just getting started or need help with your current system, you’ll find answers to the most common questions about InnerView products, setup, subscriptions, and policies here.

Getting Started

Do I need training to use InnerView? 

Yes. Every purchase comes with a personalized onboarding session. We’ll walk you through setup, usage, and staff training to ensure a seamless implementation.

How do I set up the system? 

Setup is simple:

Plug in the Base Station
Pair your Handpiece (wirelessly)
Launch the software

No calibration or complicated integration required.

Is the system compatible with my hardware? 

InnerView runs on Windows 10 or newer. It is not currently compatible with Mac systems. All required hardware is included in your initial purchase.

How long does staff training usually take?

Most teams feel confident after a single training session. Because the system is intuitive and non-invasive, it’s easy to implement across your practice.

Product & Technical

What makes Disposable Tips “smart”? 

Each tip is precision-calibrated to communicate directly with the InnerView software and deliver consistent, reliable diagnostic feedback. Future updates will include advanced data insights powered by the same technology.

Do Disposable Tips expire or need to be replaced? 

Disposable Tips are single-use and should be discarded after each scan. For high-volume practices, we recommend enrolling in auto-ship to avoid running low.

Can I purchase additional handpieces or base stations later? 

Yes. You can expand your setup at any time by purchasing handpieces, base stations, or tips directly from our site.

What’s the recommended setup per operatory? 

We recommend 1 Handpiece + 1 Base Station per hygiene or treatment room for seamless workflow and minimal disruption.

Support & Billing

What’s included in my software support?

Access to InnerView’s diagnostic platform
Training
Usage insights and scan tracking (optional)
Software upgrades
Ongoing support

Warranty & Returns

What’s your warranty policy? 

All InnerView hardware (handpieces and base stations) is backed by a 1-year limited warranty covering manufacturing defects. If your product is faulty, we’ll repair or replace it at no cost.

Are disposable tips returnable?

For safety and hygiene, disposable tips are not eligible for return once shipped.

Still have questions?

We’re here to help—contact our support team and we’ll get back to you shortly.